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Charles Clinkard

Customer Testimonials

Please view our customer testimonials below:

Excellent Customer Service

Customer Service from the team at Charles Clinkard is absolutely first class. Virtually instant responses to online queries and nothing too much trouble. Definitely a 5-Star 10/10 A++++ rating from me!

Sylvia Nunn

Fabulous Service

Nottingham Branch - we visited this store on 04/09/2015 and were served by Hannah. She helped my 14 year old daughter choose a pair of school shoes. She was extremely helpful, very patient and very kind - she even remembered us from previous years! A great personal service! Thank you so much, the shoes are gorgeous!

K Hudson

Excellent Service in Bristol

We visited the store in Bristol for the first time while looking for groom shoes and found one pair that we liked very much. We had a few uncertainties about sizing but the lady in store (Laura) was very helpful and even ordered a pair of shoes for us from the main warehouse. We needed the shoes quickly as we were due to fly out of the country for our big day and Laura was able to ensure that they reached us on time.

We are both happy to have these shoes, which we are sure are going to last a long time, and we would like to say a huge thank you to the lady who has dealt with us for being so extremely helpful and most importantly understanding. Like I said we found this store for the first time and we will definitely return and recommend it. Not only for the great selection of shoes but for the staff and customer service! Thank you again.

Erika M

Brilliant Service

I visited the Charles Clinkard store in Newcastle today with my two daughters. They were measured by a girl called Laura. She was brilliant with the girls and very patient. It was very hot and extremely busy, but she took time to make sure they got exactly what they wanted. I will definitely go back to Laura next time girls need to be fitted for shoes. Thank you.


Erin at Newcastle/ 23 Aug 2015

Erin served us today - what an exceptionally polite, funny and professional girl - don't recall such good service for some time. A credit to Charles Clinkard. Many Thanks.

Andrew and Diane Wallace

Thank You

We visited your Newcastle branch today to buy kids shoes and were served by Pauline. She was very patient and did a brilliant job with tetchy kids. A massive thank you!

Karen L

Professional Service

Thank you. I'm pleased with the shoes I bought from you and delighted with your professional service. I've just placed another order!


Fantastic Service

I would just like to thank you for the fantastic service re the original sale and now the return due to a fault. I am very impressed and will definitely be coming back to you for future purchases.


Superb Service

I would just like to say Thank you for the superb service I received from you. I ordered a pair of sandals by phone, the Lady I spoke to was extremely helpful, very kind and very pleasant. My order was placed without any problem and actually my sandals arrived sooner than expected. I will certainly buy from you again and have already let my friends know of you brilliant service.

Dorothy Rigby

Super Customer Service

I was compelled to leave a comment here, as today we came back from buying two lovely pairs of sandals from the Guildford store.
Two girls who worked there today were super lovely, they informed us about the option of buying two pairs and having cheapest with the 25% off, which I wasn't aware of.
Also, they were very helpful with my feet, as I have rubbed my foot in my left shoe (the one I wore originally) and they gave me some spray to spray it and remove the friction with the shoe.
I wanted to say thank you again!!
Having size 8 feet, I will be definitely coming back for more shoes! :)

Cashmere Raccoon

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