FAQ

IS DELIVERY FREE?
Delivery is free for all orders to the UK.

HOW LONG IS DELIVERY/DESPATCH
Despatch is usually made within 3-5 working days.

WHAT DOES LOW IN STOCK MEAN?
Low in stock means we have limited availability of a specific line
so it may not be available. You will recieve an email if we can not
fulfill a specific style.

WHY HAS ONLY ONE PAIR ARRIVED?
We despatch items on order as soon as stock is available to us.
This may mean that multiple orders can arrive separately.

DO YOU OFFER AN EXPRESS SERVICE?
We can sometimes offer an express service for an additional charge.
This will be offered on your order if it is possible at the checkout.

CAN I HAVE DELIVERY TO AN ALTERNATIVE ADDRESS/PERSON?
Delivery to an alternative address/person can only be made after a

first successful order to the address the payment card is registered at.

DO YOU SHIP OVERSEAS?
We will ship overseas however we charge postage. The postage costs are available to view once you place your items in your basket.

HOW DO I RETURN UNWANTED ITEMS?
If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original unworn condition and we will refund the product price. This will not include postage costs.

Address:-
Charles Clinkard,
Eveline House,
Preston Farm Business Park,
Stockton-on-Tees
TS18 3TA

Please ensure your name and address are clearly visible on the return.

If you require an exchange please give us full details of your requirements.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

CAN YOU RETURN UNWANTED ITEMS TO STORE?
You can return unwanted items to any of our retail stores for a
full refund within 14 days.You must take proof of purchase with you.

DO YOU HAVE A CATALOGUE?
We do not currently have a catalogue

WHAT IS A STANDARD/WIDE FIT?
This information provides only an indication of fit, many factors influence the fitting of shoes.
For this reason we provide a 14 day returns policy. Please see our Terms/conditions for
further details.

MEN
F = A NARROW UK FIT
G = A STANDARD UK FIT
H = A WIDE UK FIT

WOMEN
C = A NARROW UK FIT
D/E = A STANDARD UK FIT
F/G = A WIDE UK FIT
THIS IS DIFFERENT FOR GABOR SHOES WHICH ARE AS BELOW

GABOR RANGES IN FASHION, FASHION BASIC, JOLLY&ALL CONTINENTAL ARE
A GERMAN F FIT WHICH = UK C+
A GERMAN G FIT WHICH = UK D
A GERMAN H FIT WHICH = UKD+

WHAT IS A WELTED SOLE?
The main feature is an insole with an upstanding rib positioned 5mm from the edge of the insole.The upper and lining are secured to the rib. A strip of leather known as the welt is then sewn in to combine the welt, upper and lining to the wall of the insole.