We hope you love your new Charles Clinkard purchase.
However, if you’re unhappy for any reason, here’s what to do.
If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 35 days to return them to us.
Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.
All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging.
There are 3 ways for you to return your shoes to us:
Pack up the shoes carefully in their original box and a secure outer wrapper where possible.
Please send them back clearly addressed to:
Cannon Park Way
We strongly recommend using a tracked service to return items to us if you are in the U.K. If the products are being returned from outside of the U.K. we suggest a courier service such as FedEx.
We ask that our customers cover the cost of returning any unwanted products to us.
Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.
Simply click here to find your nearest CollectPlus drop off location and also to purchase and print off your returns label online.
Please be aware that we do not cover the cost of returning items to Charles Clinkard.
If you have any queries regarding something returned via CollectPlus, contact them directly on 01923 601616.
Please note CollectPlus and Charles Clinkard cannot take responsibility for something improperly packaged that gets lost or damaged in transit, so please take care when choosing how to send your item.
Return to store
Call in to your nearest Charles Clinkard store with your items and proof of purchase.
Please note our concessions store in Boundary Mills, Colne is unable to accept returns.
Sometimes even Santa gets things a little bit wrong – that’s why we’ve extended our returns policy for Christmas gifts.
If your order is a Christmas gift purchased in the weeks leading up to Christmas, you have until 2 weeks after Christmas to return it to us for a full refund. If we receive your order after this date (and if you're outside of the standard 35 days for returns) we will only be able to issue a credit note or exchange.
Please note that all other elements of our returns policy, set out above, apply to the return of Christmas gifts.
If you need more information, or have any queries or comments, please don’t hesitate to contact us.
We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.
You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.
International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.
Where multiple products have been purchased as part of an offer (for example, 3 for the price of 2) all products within that offer will need to be returned to us.
Any products that have been returned to us but are received outside of the 35 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.
We will not accept the return of the following products which are excluded from this returns policy:
· shoe care products;
· products that, for reasons of hygiene, we are unable to accept the return of (which shall be determined in our absolute and sole discretion);
· products that have been worn or damaged; or
· products that are made to your specification/order, personalised, a special commission and/or altered in any way.
If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.
If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour and barcode (if possible).
If you believe your purchased item is faulty, please contact us on 0345 241 7742 before returning your order to us.
Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.