Please view our customer testimonials below
Nottingham Branch - we visited this store on 04/09/2015 and were served by Hannah. She helped my 14 year old daughter choose a pair of school shoes. She was extremely helpful, very patient and very kind - she even remembered us from previous years! A great personal service! Thank you so much, the shoes are gorgeous!
Excellent Service in Bristol
We visited the store in Bristol for the first time while looking for groom shoes and found one pair that we liked very much. We had a few uncertainties about sizing but the lady in store (Laura) was very helpful and even ordered a pair of shoes for us from the main warehouse. We needed the shoes quickly as we were due to fly out of the country for our big day and Laura was able to ensure that they reached us on time.
We are both happy to have these shoes, which we are sure are going to last a long time, and we would like to say a huge thank you to the lady who has dealt with us for being so extremely helpful and most importantly understanding. Like I said we found this store for the first time and we will definitely return and recommend it. Not only for the great selection of shoes but for the staff and customer service! Thank you again.
I visited the Charles Clinkard store in Newcastle today with my two daughters. They were measured by a girl called Laura. She was brilliant with the girls and very patient. It was very hot and extremely busy, but she took time to make sure they got exactly what they wanted. I will definitely go back to Laura next time girls need to be fitted for shoes. Thank you.
Erin at Newcastle/ 23 Aug 2015
Erin served us today - what an exceptionally polite, funny and professional girl - don't recall such good service for some time. A credit to Charles Clinkard. Many Thanks.
We visited your Newcastle branch today to buy kids shoes and were served by Pauline. She was very patient and did a brilliant job with tetchy kids. A massive thank you!
Thank you. I'm pleased with the shoes I bought from you and delighted with your professional service. I've just placed another order!
I would just like to thank you for the fantastic service re the original sale and now the return due to a fault. I am very impressed and will definitely be coming back to you for future purchases.
I would just like to say Thank you for the superb service I received from you. I ordered a pair of sandals by phone, the Lady I spoke to was extremely helpful, very kind and very pleasant. My order was placed without any problem and actually my sandals arrived sooner than expected. I will certainly buy from you again and have already let my friends know of you brilliant service.
Super Customer Service
I was compelled to leave a comment here, as today we came back from buying two lovely pairs of sandals from the Guildford store.
Two girls who worked there today were super lovely, they informed us about the option of buying two pairs and having cheapest with the 25% off, which I wasn't aware of.
Also, they were very helpful with my feet, as I have rubbed my foot in my left shoe (the one I wore originally) and they gave me some spray to spray it and remove the friction with the shoe.
I wanted to say thank you again!!
Having size 8 feet, I will be definitely coming back for more shoes! :)
I bought a pair of Chelsea Boots over a year ago from the shop in Stratford upon Avon. There was a manufacturing fault which did not appear immediately however I took the boots back to the store two weeks ago. I have today received a replacement pair and I am delighted with the service received and the concern expressed regarding the fault. Everything promised regarding dealing with the complaint happened - very refreshing . Well done to all involved and particularly Claire at the Stratford shop. Excellent customer service, you definitely have my continued custom.