As the health and wellbeing of our staff and customer remains our utmost priority, we made the decision to temporarily close our stores as of 21st March 2020.
We’re going to miss seeing our customers’ friendly faces in-store, and we can’t wait to welcome you back as soon as it is safe to do so.
Of course. Our website remains undisrupted and you can continue to shop with us 24/7 from the comfort of your home.
We’re fortunate enough that we have a small and dedicated warehouse team who can safely work in isolation; complying with social distancing measures and enabling us to continue offering our customers the same high standards of service online that they’d receive in store.
We offer free UK Standard Delivery on all orders over £30. Unfortunately, our Click & Collect service is currently unavailable.
In an effort to protect our staff whilst still operating, we're taking slightly longer to dispatch our orders. Whilst we're working through orders as quick as we can, orders can take up to 5 working days to dispatch currently. We will send you an email once your order has been dispatched. If you have paid by debit or credit card, please note that we do not take payment until the point of dispatch.
Please be aware that whilst we are continuing to ship internationally, there may be delays to your delivery depending on local restrictions within your own country. If you’re unsure, please speak with your national delivery provide for further clarity.
We use Royal Mail or DPD for our deliveries, who have both introduced temporary social distancing measures to protect our customers and their drivers. A customer signature will not be required to confirm delivery and if you are in your property, they will deliver to your doorstep and verify delivery via other means. You can also request your parcel to be left in a safe place, by specifying this in the customer instructions field at our checkout.
Should you need any help when using our website, or if you have any queries or concerns, our friendly Customer Services team can be contacted via 0345 241 7742 or email@example.com between the hours 9am-5pm from Monday to Friday.
Alternatively, you can reach out to us on our social channels and the team will do their best to get back to you.
To make things a little easier, we’ve extended our returns policy for unworn purchases from 35 days to 365 days with immediate effect. Our usual returns policy rules still apply to this extended period, but we hope this helps to alleviate any concerns during this uncertain time.
Our Warehouse staff are currently operating on a skeleton staff basis and they are able to work safely in isolation from one another. The small team are actively following government advice regarding hygiene and have each been supplied with hand sanitisers and are given increased breaks throughout the day to ensure they are frequently washing their hands. We’ve also increased the frequency of cleaning that’s undertaken each day, ensuring that high-usage areas within our warehouse are regularly disinfected.
We have temporarily asked the rest of our Head Office staff to work from home to further reduce the risk of contact and protect our teams.
We recently distributed Your Rewards vouchers to any qualifying customers from the September 2019 – February 2020 redemption period. In light of the current situation, and to help minimise the spread, these vouchers were issued via email.
We will be issuing our postal customers with their vouchers once our stores re-open. If you have opted to receive your voucher in the post, but would like to shop with us via our website whilst our stores are closed, please contact our Customer Services team via 0345 241 7742 and they will be more than happy to provide you with your voucher code which can be redeemed online.
Please kindly note that we will be honouring the expiry date on any Your Rewards vouchers that are due to expire in March 2020, so that these can still be spent in-store when we re-open.