Are your stores still open?

We're thrilled to be welcoming our customers back into our stores in England from Monday 12th April, and can't wait to return to some much-needed normality. 

Can I still order via your website?

Of course. Our website remains undisrupted and you can continue to shop with us 24/7 from the comfort of your home.

We’re fortunate enough that we have a small and dedicated warehouse team who can safely work in isolation; complying with social distancing measures and enabling us to continue offering our customers the same high standards of service online that they’d receive in store.

What are my delivery options?

We offer free UK Standard Delivery on all orders over £40.

We will send you an email once your order has been dispatched. If you have paid by debit or credit card, please note that we do not take payment until the point of dispatch.

Please be aware that whilst we are continuing to ship internationally, there may be delays to your delivery depending on local restrictions within your own country. If you’re unsure, please speak with your national delivery provide for further clarity. 

What's your returns policy?

To make things a little easier, we’ve extended our returns policy for unworn purchases from 35 days to 365 days with immediate effect. Our usual returns policy rules still apply to this extended period, but we hope this helps to alleviate any concerns during this uncertain time.

How can I get in touch with you?

Should you need any help when using our website, or if you have any queries or concerns, our friendly Customer Services team can be contacted via 0345 241 7742 or help@clinkard.co.uk.

Alternatively, you can reach out to us on our social channels and the team will do their best to get back to you.

How safe are home deliveries?

We use Royal Mail or DPD for our deliveries, who have both introduced temporary social distancing measures to protect our customers and their drivers. A customer signature will not be required to confirm delivery and if you are in your property, they will deliver to your doorstep and verify delivery via other means. You can also request your parcel to be left in a safe place, by specifying this in the customer instructions field at our checkout.

How are you taking care of your staff?

Our Warehouse and Store staff are actively following government advice regarding hygiene and have each been supplied with hand sanitisers and are given increased breaks throughout the day to ensure they are frequently washing their hands. We’ve also increased the frequency of cleaning that’s undertaken each day, ensuring that high-usage areas within our warehouse are regularly disinfected.

We have temporarily asked the rest of our Head Office staff to work from home to further reduce the risk of contact and protect our teams.

 

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