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Your Rewards FAQs

Please choose from one of the following options.

Joining Your Rewards

- WHY SHOULD I JOIN?

- WHEN DO I EARN POINTS?

- HOW DO I JOIN?

 

Points

- HOW ARE POINTS CALCULATED?

- ARE THERE ANY EXCLUSIONS?

- HOW DO I EARN POINTS WITH ONLINE PURCHASES?

HOW DO I EARN POINTS WITH IN-STORE PURCHASES?

 

 

Your Rewards card

HOW DO I GET A CARD?

HOW DO I GET A REPLACEMENT CARD?

 

Online account

WHY WAS I CREATED AN ONLINE ACCOUNT?

CAN I CLOSE MY ONLINE ACCOUNT?

 


Joining Your Rewards

Why should I join?

you will earn points on all of your purchases, both in store and online. Every 6 months we will tally up your points balance and if you have achieved 100 points or more you will be awarded with a voucher to the value of 5% of your spend in that previous 6 months

You will also be entitled to the following benefits should you also sign up to our newsletter:

§  Be the first to show new arrivals

§  Special savings and surprises throughout the year

§  Exclusive entry to competitions and promotions

§  Early access to sales


When do I earn points?

Points are earned in 6 month periods.

September - February & March – August

 

How do I join?

You can register when creating an online account or when placing an order. Please ensure you select the tick box to indicate you would like to join Your Rewards.

Alternatively you can visit your local store and register. This can be done regardless of purchasing with us on the day.

 

Points

How are points calculated?

1 point is earned for every £1 spent. This may increase if we offer double or triple points events.

 

Are there any exclusions?

The only exclusion is the purchasing of gift cards. All other products are eligible and points can be earned in conjunction with sales and promotions.

 

How do I earn points with online purchases?

Providing you have opted in to Your Rewards you will automatically earn points for your online purchases. Please note points are awarded only when your order has been fulfilled.

If you created an account prior to 1st September 2015 you are automatically enrolled into Your Rewards.

 

How do I earn points with in-store purchases?

Simply provide the sales assistant with your name and address when making a purchase and the points will be added to your account. If you do not provide your personal details points will not be added to your account. From Mid-September 2015 Your Rewards loyalty cards will be available. With your card you can simply present this in store and points will be linked to your account without having to provide any personal details.

 

Are points deducted from my account if I return product(s)?

 Yes, points will be deducted from your balance.

 

Where can I get my points balance?

 You can obtain your points balance from your online account or this can be requested when in store.

 

Can I have a negative points balance?

Yes, if your first transaction into a new earning period is a return of an item purchased from the previous earning period you balance will go into a negative. If however you did not receive a reward for the previous earning period we will ensure you do not go into a negative.

 

Rewards

When are rewards issued?

Rewards are issued within 6 weeks following the end of each earning period.

 

Is there a limit on the rewards that can be earned?

No

 

How will my reward be issued?

If we hold a valid email address for you we will email rewards to you

If we only have a valid home address for you we will only post your rewards to you

Your voucher will also be linked to a Your Rewards card if you have one

 

How long are rewards valid?

12 months

 

How will rewards be redeemed online?

Your rewards voucher can be applied to your order during the checkout process and the value will be deducted from your order total

 

How will rewards be redeemed in-store?

Your rewards voucher can be presented in store and the sales assistant will deduct the value from your order total

 

How do I get a new voucher if lost or unreceived?

Please contact our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742 

 

Your Rewards Card

How do I get a card?

Cards will be available from mid-September 2015. You can visit your local store to obtain a card or request one online here. It is only benefical to have a card if you are an in-store purchaser.

 

How do I get a replacement card?

 A replacement card can be obtained in store or requested online here.

 

Online Account

Why was I created an online account?

If you joined Your Rewards in store and provided a valid email address we will check to see if you have an account on our website. If you do not we will create one for you so that you can check your points balance, update personal information and see a record of your orders. It also ensures that if you purchase online with us that your points are added to the account you setup in store.

 

Can I close my online account?

 You can close you account at any time by contacting our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742.

 

Membership

How do I update my personal details?

You can update your personal details via your online account should you have one, by visiting a local store or by contacting our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742.

 

Where can I read terms and conditions? 

Full terms and conditions can be found here.

 

Can I opt-out Your Rewards?

You can opt-out at any time. This can be done via your online account should you have one, by visiting a local store or by contacting our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742.

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