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RETURNS FAQs

Q. What should I do if I would like to return an item for a refund?

Q. What if I would like an exchange instead of a refund?

Q. What should I do if I encounter a fault with my purchase?

Q. How should I send a return?

Q. Can I return an unwanted item to a store?


Q. What should I do if I would like to return an item for a refund?

If you are not completely satisfied with your purchase, you can return it within 35 days of purchase in its original unworn condition and we will refund the product price. This refund will not include what you paid to return them to us. Unfortunately we do not refund return postage.

The address is as follows:

Charles Clinkard

Eveline House

Preston Farm Business Park

Stockton-on-Tees

TS18 3TA

You can use the invoice that was enclosed within your order to return the item. It is perforated, to allow you to keep part of it for your records. If you do not have the invoice, please ensure your name and address, and order number if available, are clearly visible within the return.

 

Q. What if I would like an exchange instead of a refund?

If you require an exchange please give us full details of your requirements. This can be a different size of the same product, or a different product altogether. Our returns team will do our best to find what you want, but if they are unavailable we will refund you and let you know.

Unfortunately at the moment we are unable to offer exchanges on international orders. If you would like something different, please return your item for a refund and place a new order online.

 

Q. What should I do if I encounter a fault with my purchase?

If you do have a problem with an item you have purchased, you can return them to us via the procedure detailed above. We can’t comment on a fault with a shoe until our returns department have inspected them, but upon receipt of the return, if we agree that there is a fault, we will refund your cost to return them to us. We can also attempt to find an exchange pair, or offer a refund, so please detail what you would like within the return.

 

Q. How should I send a return?

You can send the items back via the post, or through Collect+. Details for the Collect+ service can be found here. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

 

Q. Can I return an unwanted item to a store?

You can return unwanted items to any of our retail stores for a full refund within 35 days. You must take proof of purchase with you, and all refunds are at the store manager’s discretion.

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