We want to make sure you know who we are, how you can contact us, the personal data we process and who we share it with. Along with this, we want you to be aware of the choices you have to exercise your legal rights.
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
The Clinkard Group Limited ("we", "us" or "our") are committed to protecting and respecting your privacy. We are a company registered in England and Wales (company number 02771054) with a registered office at Eveline House, Cannon Park Way, Middlesbrough, TS1 5JU.
For the purposes of data protection, we are the data controller of your personal data and we are registered with the Information Commissioners Office in the UK with reference number (Z7384306)
If you have ordered from our website, created an account with us, placed an order in store, or in any other way interacting with our website, we may use your personal data in several different ways.
a) Information you give us.
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. This may also include when you place an order in store for home or in store delivery. The information you give us may include, but is not limited to, [your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph].
b) Information we collect about you.
Our servers, logs and other technologies implemented, collect certain information about you automatically. This information helps us to deliver and improve our services, analyse usage and improve the user experience. We collect information about how you use our services, such as the type of content and products you view or search for, the frequency and duration of your activities and page interaction information. The personal data/cookies may also be used for personalisation of ads. We only share data with third parties as described within this policy or where the law permits.
On each of your visits to our site we may collect the following information:
The General Data Protection Regulation (GDPR) sets out a number of different lawful grounds under which companies may collect and process your personal data, including:
We will ask you consent, in some circumstances, to process your personal data, such as when you give consent to receive email marketing or text messages, when you join our Your Rewards loyalty programme, when you register for an account.
If you make a purchase either online, in store or over the phone, we must process your personal data to comply with our contractual obligation to fulfil your order.
We may collect and process your data to comply with the law, for example if we suspect criminal activity or financial fraud.
In some situations, we process your personal data to pursue our legitimate interests, which are reasonable expected as part of running our business and do not negatively impact your fundamental rights, freedoms or interests. An example may be if we tailor our adverts to your interests based upon your shopping or browsing history.
Category of Personal Data
Purpose for Processing
Name and contact details (such as email address, telephone number and postal address)
Process any orders that you make by using our website or instore
Maintain records of your purchases with us
Date of birth information
To send you a special offer on your birthday
Payment information (we don't store this information)
To process payments or refunds
Contact history with us e.g. phone, email, live chat or social media
To better train staff
Information you provide when entering a competition, prize draw, completing surveys etc.
To facilitate your participation in the competition or prize draw
To improve our website and set default options for you (such as language and currency)
Social media comments and photos you post on our social media pages or on others where you have mentioned/ tagged Charles Clinkard
We may use this information to respond or react, if for example you're unhappy with something. It is important for us to know what you think about Charles Clinkards and the products we have online and in store.
As well as the above information when you sign up to our emails, you consent to the use of email tracking technology through third parties, who will advise us whether an email has been delivered to you and if you have opened it. This data is only visible at an anonymous level to us and is used for the purpose of reviewing and taking action based on the effectiveness of our email marketing campaigns. You can opt out of receiving marketing emails at any time.
We ensure that the collection and use of your personal data is lawful. Therefore, for the purpose listed above, and in summary, we only use you personal data is one of the following conditions apply:
- You have given us your consent
- We need your personal data for the performance of a contract you have entered into with us
- We need to comply with legal obligations
- We need to protect your vital interests
- Your data is necessary for the public interest, or
- We have a legitimate interest in processing the personal data.
When we ask for your consent, we may do so during the purchasing process or in contacting us (e.g. a tick box or verbal consent). We may also ask you to sign up to marketing by signing up in store or on our website via a marketing subscription form (e.g. where you can provide us with your email address directly, without the need to purchase)
When you provide us with your consent, we will keep a record of this.
You have the right to withdraw your consent at any time and you can do this by clicking “unsubscribe” at the bottom of a marketing email, emailing us at firstname.lastname@example.org or verbally, either in store or on 0345 241 7742.
You must be over the age of 16 to provide us with your consent. If you are 16 or under, your parental guardian must authorise your consent first and complete our online and offline forms do show this where necessary.
There is no statutory obligation on you to provide us with your personal data. You may be required to provide your personal data when entering into a contract with us. Without this personal data, we may not be able to carry out our obligations arising from any contracts entered into between you and us
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. These are companies that are legally connected to us, because of the way in which they are owned.
We may share your personal data with selected third parties including:
We may disclose your personal data to third parties:
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
We will continue to store your personal data in circumstances where the criteria set out below is satisfied. We will review this annually to help ensure that your personal data is not stored for longer than necessary.
Your personal data will be held with us for as long as you are actively purchasing with us as your contact details will be used in order to ensure we can fulfil your order and communicate order updates to you.
Should you wish to no longer purchase with us we will anonymise and/or delete your data after 18 months of inactivity on your account.
You have a number of legal rights in relation to your personal data. If you wish to exercise any of your rights in relation to the way we use your personal data, or require any further information, please contact us using the contact information set out below.
In summary your rights include the right to:
- access the personal information we hold about you;
- be informed about how your personal information is being used;
- request that we transfer elements of your data to another provider;
- request we correct any mistakes in the information we hold about you;
- request the erasure of personal information you have provided us with
- stop any direct marketing;
- object to processing of your personal data;
- restrict or suspend the processing of your personal data under certain circumstances when you ask us to, for example if you want us to stop processing while the accuracy of personal information is being established;
- not to be subjected to automated decision-making that significantly affects you;
- withdraw your consent. Where processing of your data is based on consent, you can remove it at any time.,
For further information on each of these rights, including when they apply, please visit the UK Information Commissioner’s Office here for guidance on your rights under the GDPR.
If you would like to exercise any of the above rights please call us on 0345 241 7742 or write to us at Charles Clinkard, Eveline House, Cannon Park Way, Middlesbrough TS1 5JU.
Please let us have enough information to identify you or let us know the information to which you request relates.
We aim to respond to all requests within one month, but this may take longer than a month depending on the complexity and volume of requests made.
This privacy notice was published on 31/10/23 and last updated on 31/10/23
Any changes we make will be posted on this page.
Should you have any complaint about the way we use your personal data, please contact us using the contact information set out below.
Should you feel that we have not dealt with your complaint to the standards which you expect, you have right to make a complaint to the Information Commissioner’s Office (ICO), the government’s supervisory authority for matters relating to data protection. The ICO can be contacted on their helpline: 0303 123 1113. For further information on the ICO, please visit here.
For the purposes of data protection law, we are a data controller in respect of your personal data. Should you have any queries about your personal data or any questions about this policy, please contact us by using the following details:
Julie Monaghan – Data Protection Officer – email@example.com
Graeme Boulton – Information Security Manager – firstname.lastname@example.org
The Clinkard Group
Cannon Park Way
Telephone: 01642 606162