Delivery
WHEN AM I CHARGED FOR MY ORDER?
If you choose to pay for your order with a credit or debit card, the payment for your order will not be taken until it has left our warehouse and is on its way to you. If you have opted to checkout with PayPal or Amazon Pay, payment will be taken at the point of placing your order.
WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?
Don't worry. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. If any items are returned to us by the courier as undelivered, a refund will be processed upon receipt. If you contact us before we receive it, we may be able to arrange a redelivery, but unfortunately cannot guarantee it.
CAN I TRACK MY ORDER?
If you provide us with a mobile number and email address when placing your order, we can pass your details on to the delivery company, so that they can notify you about your delivery.
CAN I HAVE FREE POSTAGE ON MY ORDER?
Yes! Postage & packaging for standard deliveries within the U.K. is free of charge for all orders over £50.
No promotional code needed; enjoy free UK delivery on all orders over £50 – even during the sales!
We aim to dispatch all orders within 2-5 working days* , although most of our orders are dispatched a lot sooner.
We send products out by DPD Local or Royal Mail and delivery of your parcel should be attempted within 2 working days of despatch.
* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.
Next day delivery is a guaranteed next working day service for orders placed before 5pm.
Orders placed after 5pm will be processed as soon as possible but may be dispatched the next working day.
Any orders placed at the weekend will not be dispatched until the Monday for Tuesday delivery.
Next day delivery is charged at £5.99.
Whilst a large number of our products are available on next day delivery, some are not sourced from our central warehouse and therefore next day delivery will not be an option at the checkout.
When you buy something online, you want to get it as soon as possible. With express delivery we can guarantee a dispatch window of 2-3 working days*.
If you provide an email address and mobile number when placing your order, we will even notify you of your one hour delivery slot when your order is dispatched!
Express delivery is charged at £3.99 and is available on all products; simply select the option at Checkout.
* Please note that because our couriers do not operate on weekends and Bank Holidays, we do not include them as working days for the purposes of our above dispatch promise. If you order on a weekend, we will class the Monday as the first working day.
You can choose to have your order delivered to your local Charles Clinkard store free of charge – this is called ‘Click and Collect’.
Click and collect orders will be dispatched to the store within 2-5 working days, so please wait until the store contacts you, before visiting the store for collection.
In store you can try on your shoes and if not suitable, organise an exchange or a refund there and then!
We offer international delivery to a large number of countries worldwide. If you cannot find your home country at the checkout, please email us at help@clinkard.co.uk.
The postage cost of shipping to your country is calculated at the checkout, so please proceed to checkout to get an accurate quote for postage.
Please note that at the moment we are unable to deliver to Russia.
Orders placed outside of the EU will have any VAT removed at the point of checkout. Purchases for children’s shoes in the UK are not subject to VAT.
Please note that where VAT is not charged at the checkout, your country may still charge tax or customs duty at the border. If you’re unsure, please check your government’s advisory website, about importing products purchased online.
Lost Royal Mail Parcel
It is very rare for parcels to go missing, but please take note of the following timescales:
- 15 working days have passed (for UK orders)
- 20 working days have passed (for EU orders)
- 25 working days have passed (for orders outside the EU)
Lost DPD Parcel
If you have not received a parcel dispatched with DPD Local, please let us know as soon as possible, and no later than 10 days from the day we sent your dispatch email.
The quicker we can report this to the courier, the more chance we have of locating the parcel.
After 10 days, we are unable to raise any claim for a missing item with the courier. If this time has elapsed and we haven’t heard from you, we will deem the parcel successfully delivered and will not be able to offer a claim.
Quality Checks
In order to offer the greatest selection of products, we sometimes source items from our stores. For this reason we cannot guarantee that our items have not been tried on in store at some point. Sale items may have been returned or tried on in our stores also.
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on 0345 747 2216 or via email.
WEB ONLY Products
We are pleased to be able to offer an extended range on our website, made up of products shipped directly from the supplier. For this reason, we may not be able to offer full delivery options for these products.