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Business Updates

28th July 2020

Dear All,

We have now been open for six weeks after the lock down period officially ended and the results have been very mixed across the stores but overall okay.

The situation we find ourselves in is better than a lot of retailers, but it is still very challenging and we are having to make some difficult decisions in order for the business to survive and recover. One of the most critical and largest cost areas are the rents payable and getting the landlords to give us some support for the period we have been closed is not proving easy. In one or two cases the landlords have been very supportive but unfortunately other landlords are demanding we pay the full rent despite being closed for 14/15 weeks with no turnover.

During the period we have been closed several shop leases have either had a break clause or the lease has come to an end. We have tried in all cases to agree new terms with the landlords but I am afraid in three cases so far we have not been able to agree new terms and as a result Glasgow store closed in June, Guildford will close during September and the children’s only store will close at Wetherby also during September. On a more positive note we have agreed new leases at Keswick, Northallerton and the Wetherby main store is in the final stages of negotiation.

Things are incredibly difficult at the moment and we are having to make some decisions that under normal circumstances would just not have happened but if we do not take these actions, we will struggle to survive ourselves. Can I thank everyone for their understanding and support and while I can’t guarantee anything I assure you we are working hard to try and retain all stores where the landlords are offering us a fair deal and reduced rent going forward.

For the those stores that we have closed and are closing thank you to the teams for all your hard work and loyalty to the company. We sincerely wish you all the best for the future and hope you and your families all remain well.



10th June 2020

Dear Colleague,

I am hoping everything remains well with you and your families.

After the Government announcement last night, I am delighted to confirm we will re-open all our stores other than Kirkcaldy on Monday 15th June. We have been discussing what the best plan would be and whether to open some or all stores. After careful consideration and hearing what other retailers are planning, we feel it is safe to go ahead and re-open the stores that we are allowed to. Should there be any issues or concerns on opening in any store we can review the situation and address the position quickly.

HR have prepared a pack of additional workwear for each store that includes face visors, gloves, sanitiser, wipes and face masks. These have been ordered but will follow so that they are with you for next week. For your own safety and that of the customers, we ask that you wear the face visor while engaging and serving all customers and that gloves are also worn when measuring children’s feet. The face masks are optional but can be used anytime if you are more comfortable wearing one. We would also ask that you wash your hands regularly with soap and water, make use of the sanitiser provided, and where possible, follow the Government guidelines keeping a 2 metre distance.

The website has continued to perform well and we have re-opened in Jersey, Guernsey and Isle of Man with mixed results but so far everything is going okay. Feedback from other Countries is again mixed but in general, smaller local stores are doing quite well and bigger shopping centre locations are okay but quieter overall. I think therefore it will vary by location and we can react to the situation depending on demand.

Can we thank those of you who have agreed to come back to work, it is much appreciated and those that remain on furlough we hope we will see you fairly soon. We fully support and understand that some of you are not able to return due to being at high risk, have child care issues or other reasons for not being able to come back at this time. Hopefully the situation will continue to improve once we are open and we can then plan for back to school and more of the team to return to work.

The initial plan is for those that are returning to start on Thursday 11th June, with training for the re-opening, preparation of each store, sale labelling and pulling of shoes and then the layout of the shop floor ready for opening the doors on Monday morning. We have discussed our plans with several other retailers and have taken a very similar position to Clarks and Schuh on how we plan to operate. The main concern is providing a safe environment for all of us to work in and for our customers to shop in. Initially we will open for reduced hours, allowing for some private appointments in store and cleaning in preparation for the next day.

There is no doubt that the Coronavirus is going to remain with us and have an impact on our daily lives for some time to come I am afraid. The main focus for us is to get re-opened and look after our customers by offering great service while following the social distancing guidelines and being safe at work. I can tell you we have plenty of stock still to sell and while I know it won’t all be the right stock, hopefully you can use your excellent selling skills to offer alternatives or use the kiosk service if required.

Most people I have spoken to are really looking forward to getting back to work and so I hope for everyone that it all goes to plan on Monday and that trading is successful. Thank you in advance for all the hard work and effort you are going to be putting in to get the stores ready to re-open and fingers crossed everything works out well.

We can’t predict what will happen in the next few weeks and months so we will all need to continue to be resilient. I look forward to getting out in the near future and seeing some of you in the stores, but in the meantime remain positive, healthy and safe.

With best wishes,



29th May 2020

Hi Everyone,

Just a brief update to confirm that following on from the recent Government guidance, stores are set to re-open on 15th June.

All staff will receive an email from HR which will contain a risk assessment, and a copy of the company Coronavirus Health & Safety Policy.

Store staff will also receive a mini induction on your first day back at work to reflect the updated service levels and new health and safety practices which are to be maintained within stores.

If anyone has any questions regarding your return to work, please feel free to contact either myself or your Line Manager and we will be able to assist you further.

Kind Regards,



14th May 2020

Dear Colleagues,

I hope this email finds you and your families still safe and well during this time of uncertainty. We are all having to adjust to how everyday life has changed over recent weeks and I am afraid some of these changes are going to be with us for some time to come, but if we have our health and our families and friends, we are very fortunate.

With the Government announcing its plans to ease the lockdown, I would like to update you with where we are as a business and what we are planning for when we are permitted to re-open the stores. The Internet continues to trade well, and the team are doing a great job ensuring social distancing is maintained while delivering an excellent service to our customers. A large majority of the Head Office team are still furloughed, along with all our store staff.

The Government have now confirmed that subject to the infection and death rates continuing to fall, we may be able to open some stores from Monday 1st June. With this information we have started working on plans for each store and preparing how we can open stores safely for both staff and customers. It is my understanding that stores within shopping centres and department stores will not be able to open until July, but this could change.

Our plans for Head Office are looking like some of the furloughed team will be asked to return on Monday 1st June and the remainder will gradually be phased back to work over a period of time in keeping with Government guidance. This means you can self-isolate should you become unwell and the business will still have cover. Once plans are finalised, department heads will contact their team members accordingly to discuss their return to work. Further communication will then be issued to stores with details of which staff members are available within Head Office week-by-week.

We are closely following Government guidelines, but so far we have ordered face shields for all store staff, sanitising spray for cleaning and washing of both hands and surfaces, protective gloves should a customer ask you to wear them, social distancing signage, and we have also updated our service policies during COVID-19. The new service policies for adults and children’s departments have been amended and will be discussed with staff prior to the store re-opening. We are also considering screens on cash desks and other internal store signage but are awaiting further Government advice on the exact requirements. If anyone has any concerns on the above, please speak to your line manager or HR and they will be happy to consider your views.

In terms of you returning to work, we are planning this to be a phased process, and we will be asking for volunteers initially. If we do not get enough people, we will have a set criteria where we will request you to return. If you are high risk, have children to take care of due to school closures or another valid reason that does not permit you to return, you will remain as a furloughed employee. The Government furlough scheme has been extended until October, but please note the scheme is to be amended from August and further details on the changes are to be announced later this week. 

ePay emails for this month have gone out this week and your pay will be in your account on Wednesday 20th May.

The Clinkard Community continues to be strong, and despite the challenges everyone is facing I am encouraged by your positive spirits. There are bound to be more changes to come as things start to return to a new normal within work and other areas of our everyday lives, so please continue to support each other as we are all in this together.

I hope people continue to remain sensible and obey the restriction guidelines so that we can re-open in June and please make sure you continue to play your part as this will help ensure all our futures and the success of the business.

For now, keep positive and I hope you all remain safe and well until we are able to return to work.

With my best wishes, 


17th April 2020

Dear Colleagues,

I hope you are keeping well.

The events of the last month have presented a whirlwind of change, challenge and disruption for virtually everyone, and following the Government’s decision last night to extend the lockdown for at least a further three weeks, I wanted to update you on where we stand as a company.

I’d like firstly to say thank you to everyone for accepting the furlough agreement without issue, and for your understanding during these unprecedented times. Unfortunately, in light of the recent extension to the lockdown period, it will be necessary for the furlough period to continue for a further three weeks. You will receive your 80% April payment on Monday 20th April 2020.

I’d also like to extend my thanks to those few employees who are continuing to work and keep essential areas of the business functioning. It is encouraging to be able to report that through various promotions that we’re running, the website is trading reasonably. Whilst turnover is at a lower level than normal, overall sales are ahead of our forecasts.

I’m sure some of you may be struggling with the impact of the changes caused by COVID-19 and I have to say that whilst I am still working, it is very different adapting to working from home, so the sooner we are all able to return the better.

There does seem to be a good community spirit within the Clinkard business, and I have seen some lovely, genuine messages of support on the Facebook page which is very reassuring. I would encourage you to support your colleagues in this way; to message, to chat and call others, even when there’s nothing particular to say. Thinking of others is important and particularly to anyone who may need a boost. We also want to be there to offer support to staff, so please don’t hesitate to contact Julie from HR, Toby, Richard, your Line Manager, and even myself if you would like to. We are all in this together and helping each other through this is very important.

Unfortunately, I think we all have to face up to the fact that this situation is going to continue for several more weeks. From speaking to various sources, I personally believe that the Government put the initial support package in place until the end of May because that is when they thought it was most likely they’d be able to start to relax the lockdown. Even if this is the case, it will still take some time for things to return to normal after this date. We’re fortunate in that we will hopefully see how other countries in Europe who are ahead of us have started to recover. For example, in Austria they have recently started to allow shops less than 4,000 sq ft to re-open.

For now, I hope you all keep well and safe with your families. Try to remain positive, optimistic and resilient as things will come back to normal, however slowly, and I am hopeful we will recover and build the business again once we are allowed to re-open.

With my best wishes,


31st March 2020

Morning Everyone,

I hope this finds you and your family well and you’re keeping safe during the Covid-19 crisis.

The virus is clearly having a much more significant impact on everyone’s daily life than the Government first indicated and as a result it is looking like we will be closed for a longer period than the three weeks the Government initially stated. Unfortunately as a consequence of this we have had to make the difficult decision to register the majority of our employees as furloughed workers.

The length of the furlough period is currently unknown, but as things change we will update you with the latest information. Estimates are varying at the moment but it could be more than eight weeks before we are allowed to return and even then it is likely to be with restrictions.

As stated in the correspondence from Julie Monaghan, all employees who are furloughed will receive 80% of their average pay from the 2019/20 tax year, or the same months earnings from 2019 (excluding bonus and commission). As a result of this, your pay will include any flexi time for March, along with the 80% average pay.

To try and maintain a level of business during these challenging times we are still trading online. The warehouse team are now operating on a skeleton staff basis and are working a safe distance apart from each other and we have upgraded hygiene measures. The rest of our team from the office are either working from home or have been furloughed.

If anyone has any queries or needs further clarification on these temporary changes, please feel free to contact Julie Monaghan, Toby Hewison, Richard Dawson or myself via phone or email.

Can I thank you all for your support and understanding during this unprecedented situation and hopefully during the next few weeks we will see the crisis peak and things starting to improve.

Kindest Regards,


25th March 2020

Hi All,

I hope everyone is well and keeping safe.

I wanted to quickly update everyone on a few key updates within the business, and hopefully provide some reassurance during this uncertain time.

  • As discussed, all staff should have received their usual wages into their bank on 20th March. If for some reason you haven’t received your payment, or should you have any payroll queries, please feel free to contact Kirsty Thornton via
  • The decision was made to temporarily shut all of our retail stores as of close of business on 21st March.
  • Our interpretation is that ‘essential staff’ are those required to keep the business running, and as such, our website is still trading as normal. We’re hopeful that online trade will see a steady increase over the coming weeks, as highlighted by some of the countries who are slowly recovering from the COVID-19 pandemic.

Please take care of yourselves and your families.

Best Wishes,