Free UK Delivery on all orders

DELIVERY FAQs

Q. How much do you charge for delivery?

Q. Which delivery companies do you use?

Q. Can I request delivery to an alternative address/person?

Q. Do you ship overseas?

Q. Will I be charged VAT for an overseas order?


Q. How much do you charge for delivery?

Delivery is free to all standard delivery orders in the UK.

 

Q. Which delivery companies do you use?

We currently dispatch using Interlink and Royal Mail. If you have a preference, or would like to add delivery instructions when placing an order, you can specify this by writing in the ‘Your Delivery Options’ box in your basket.

 

Q. Can I request delivery to an alternative address/person?

As part of our terms and conditions, and for the security of our customers, we can only dispatch a first-time order to the billing address or a registered place of work. For delivery to a workplace, we require the name of the business and a landline telephone number for reception (not a direct line). Once you have had a successful order, any future orders can be dispatched to an alternative address.

 

Q. Do you ship overseas?

We do ship internationally, however we do charge postage. The postage cost depends on the country of delivery and the weight of the item(s). The postage costs are available to view once you place the items in your basket.

We also have a list of postage costs and this can found in our delivery and returns section

*please note that due to our contract with the manufacturers and restrictions on airmail, we cannot dispatch Fitflop and Hunter products outside of the EU and we cannot dispatch aerosols internationally.

 

Q. Will I be charged VAT for an overseas order?

All orders for delivery outside of the EU will automatically have VAT deducted. Please note that this does not include children’s shoes, as they are already VAT-free.

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