Free UK Delivery on all orders

PLACING AN ORDER FAQs

Q. What does ‘Hurry Low Stock!’ mean?

Q. Can I have an order delivered to store?

Q. What if I don’t want to place the order online?


Q. What does ‘Hurry Low Stock!’ mean?

If an item says ‘Hurry Low Stock’, it means that we are in short supply of that style in the size and colour in question. This means that although you are welcome to place an order, we are unable to guarantee availability. In a minority of cases, we will contact you within 5 working days to let you know that unfortunately we cannot fulfil the order. If you have paid on your card, we only take payment on dispatch and therefore you will only be charged if the stock is definitely available and your order is ready to dispatch.

 

Q. Can I have an order delivered to store?

You certainly can! We offer a ‘Click and Collect’ service which is available when you check out. This means that you can have an order delivered to any Charles Clinkard branch. Please provide contact information, as the store will use this to contact you when the order is ready to collect. Please note that this service still takes the usual 2-5 working days for dispatch.

 

Q. What if I don’t want to place the order online?

We will be more than happy to help. You can place on order by calling our sales team on 0345 241 7742. Please quote the product barcode to help us find what you’re looking for.

I want to cancel/edit an order that has already been placed. What should I do?

Due to the volume of e-mails we sometimes receive, it is best if you call us on 0345 241 7742 if you have any urgent changes regarding an order. We can’t change the items on an order but we can cancel it and place a new order for you.

Top