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What is a virtual appointment?

Our virtual appointments are a face-to-face video consultation conducted via Zoom, meaning you can speak with a member of our team from the comfort of your own home.

The virtual appointments are an extension of our in-store services, and our trained teams can offer guidance on how to measure your child’s feet, or simply provide advice on how to check the fit of their new Charles Clinkard shoes.

What is the benefit of using the virtual appointment service?

We appreciate the importance of in-store fitting, and our aim with virtual appointments is to provide an extension of this service for those who are unable to visit our stores.

If you find you’d like further advice and guidance, or would simply prefer to shop with us from the comfort of your own home, our virtual appointments are here to help.

How do the virtual appointments work?

Our appointments are performed face-to-face via Zoom. Please ensure that you have downloaded Zoom onto your device ahead of your time slot. This can be done online for desktop users, or via the App Store for mobile devices.

Within 24 hours of booking your appointment, you will receive an email confirming the details of your appointment. Ahead of your time slot, a member of our friendly Customer Services team will also give you a quick call to confirm you have everything you need for your appointment.

Please visit the Zoom website ahead of your appointment, or ensure you have Zoom downloaded onto your device.

I haven’t yet purchased my child’s new shoes. Can I still book a virtual appointment?

Of course - this service is perfectly suited for those who are yet to make a purchase! Our virtual appointments can be used prior to purchasing, where our expertly-trained team will guide you through how to measure your child’s feet. We will also provide a follow-up service via email with product recommendations tailored to your preferences.

Alternatively, you can choose to book an appointment once you’ve purchased your new Charles Clinkard shoes where we will offer advice on how to check the fit.

What do I need to bring to the virtual appointment?

 For a measuring appointment, we recommend:

  • Using a device with a camera that has access to Zoom
  • A tape measure or measuring gauge
  • A piece of paper
  • Pen or pencil
  • A pair of socks
  • And your child (of course!)

 

For a fitting appointment, we recommend:

  • Using a device with a camera that has access to Zoom
  • The shoes you have purchased from Charles Clinkard
  • A pair of socks

If you have purchased online, please provide our team with your order number ahead of your appointment.

Will my appointment be recorded?

For quality and training purposes, we record the audio from the virtual appointments. In order to enable us to provide a face-to-face service, please kindly ensure that your camera is switched on during your Zoom consultation. If you don’t have camera access, or don’t want to have your camera switched on, we would recommend taking advantage of one of our other services, such as going into your local Charles Clinkard store or speaking to a member of our Customer Services team.

What if my chosen time slot isn't available?

If your chosen date/time slot is unavailable, please send an email to virtualappointments@clinkard.co.uk and whilst we cannot guarantee availability, we will let you know if your chosen time slot opens up. 

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