Your Rewards FAQs

You will earn points on all of your purchases, both in store and online**. Every 6 months we will tally up your points balance and if you have achieved 1,000 points or more, you will be rewarded with a voucher to the value of 5% of your spend in that previous 6 months.

** Points are not available in Charles Clinkard concessions

Please also see "Are there any exclusions?" below.

You will also be entitled to the following benefits should you also sign up to our newsletter:

• Be the first to be shown new arrivals
• Special savings and surprises throughout the year
• Exclusive entry to competitions and promotions
• Early access to sales

You will also be entitled to the following benefits if you sign up to receive our special offers by email or text.

• Be the first to shop new arrivals
• Special savings and surprises throughout the year
• Exclusive entry to competitions and promotions***
• Early access to sales

*** Terms and Conditions apply

You can opt out of special offers at any time by following the instructions in the email or text

Points are earned in 6 month periods.

• September > February
• March - August

You can register when creating an online account or when placing an order online. Please ensure the relevant boxes are ticked to indicate you would like to join Your Rewards and receive special offers by email or text.

Alternatively you can visit your local store and register to join Your Rewards and sign up for special offers by email or text.

10 points are earned for every £1 spent. This may increase if we offer double or triple points events.

The only exclusion is the purchasing of gift cards. All other products are eligible and points can be earned in conjunction with sales and promotions.

Providing you have joined Your Rewards you will automatically earn points for your online purchases. Please note points are awarded only when your order has been fulfilled.

Simply provide the sales assistant with your loyalty card or name and address and the points will be added to your account.

Yes, points will be deducted from your balance.

You can obtain your points balance from your online account or this can be requested when in store.

Rewards are issued within 6 weeks following the end of each earning period.

No

If we hold a valid email address for you we will email reward vouchers to you.

If we only have a valid home address for you we will only post your rewards to you.

Your voucher will also be linked to a Your Rewards card if you have one.

12 months from issue.

Your rewards voucher can be applied to your order during the checkout process and the value will be deducted from your order total.

Your rewards voucher can be presented in store and the sales assistant will deduct the value from your transaction total.

Please contact our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742

We are no longer providing physical loyalty cards to our customers. However existing ones can continue to be used.

If you joined Your Rewards in store and provided a valid email address we will check to see if you have an account on our website. If you do not we will create one for you so that you can check your points balance, update personal information and see a record of your orders. It also ensures that if you purchase online with us, your points are added to the account you setup in store.

You can close you account at any time by contacting our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742.

You can update your personal details via your online account should you have one, by visiting a local store or by contacting our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742.

Full terms and conditions can be found here.

You can opt-out at any time. This can be done via your online account should you have one, by visiting a local store or by contacting our customer services team at yourrewards@clinkard.co.uk or call us on 0345 241 7742.