Despatch is 2-5 working days, although most of our orders are despatched a lot sooner (over 60% in are despatched in 2 working days). We send goods out First Class Recorded Signed For with either Royal Mail or City Link. You can also choose to have your order delivered to your local store free of charge.
You may choose to have your order delivered to one of our stores. If you do this the goods will again be despatched within 2-5 working days and the store will contact you once they have received the order.
Shipping & Handling:
We do deliver overseas however delivery charges vary. Click here for more details. If your country is not listed then unfortunately we are unable to deliver there.
Our normal despatch period is 2 to 5 working days and over 60% are despatched in 2 working days, weekends and bank holidays are not classed as working days, using Royal Mail or City Link recorded delivery service. It may be possible for parcels to be left in a secure place of your choice if you are not available to sign for your delivery - please state your instructions in the 'customer notes' box when you order. Equally if you do not wish your parcel to be left with a neighbour(s) please add this to the 'customer notes' box. We will endeavour to meet your requirements but this may not always be possible. UK orders should be received within a maximum of 14 working days. Any UK claims for lost goods will not be entered into until after 15 working days from despatch. European orders should be received within a maximum of 20 working days. Any European claims for lost goods will not be entered into until after 20 working days from despatch. For the rest of the world orders should be received within a maximum of 25 working days, and claims will not be entered into until after 25 working days from despatch.
We do not pay the postage costs of returns.
Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be 'box fresh' i.e. they may have been tried on by customers in our stores.
Preston Farm Business Park,
Returns via Collect+
You can now return your order to us via Collect+. Simply click here to find your nearest Collect+ drop off location and print off your returns label online. Please be aware that we do not cover the cost of returning items to Charles Clinkard.
You may also return items (with a proof of purchase) to any of our stores.
Any Express or International postage charges incurred when the order was originally despatched will not be refunded.
Please ensure your name and address are clearly visible on the return.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Please be aware that we do not cover the cost of returning items to Charles Clinkard.
All shoe care products are non returnable.
We have an extended returns period for any items bought as Christmas gifts. Anything bought from the 15th November can be returned up to and including the 12th January 2014.
Should you have a complaint or any comments please do not hesitate to Contact Us.