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Delivery and Returns Information

Please choose from one of the following options.

DELIVERY

- STANDARD UK DELIVERY

- EXPRESS UK DELIVERY

- NEXT DAY UK DELIVERY

- COLLECT IN STORE

- DELIVERY VIA COLLECTPLUS

- OVERSEAS DELIVERY

- LOST PARCELS

- QUALITY CHECKS ON ORDERS PRE-DISPATCH

RETURNS

- POLICY

- RETURNS VIA COLLECTPLUS

- RETURNS CONDITIONS


DELIVERY

Please be aware of the following when considering delivery of an order:

If you select to pay for your order with a credit or debit card, the payment for your order is not taken until dispatch.

We can only deliver a first time order placed using a credit or debit card to the billing address or to a place of work registered in the business directory. If you wanted to send an order to anywhere else, you will need to pay using Amazon Checkout.

 

CHRISTMAS DELIVERY

Please note that the last date to place an order, to have it delivered in time for Christmas, is the 19th December. Any orders placed after this date, may not be delivered until after Christmas day.

 

Standard UK Delivery

We quote a dispatch period of 3-5 working days for standard orders, although most of our orders are despatched a lot sooner. ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.

We send goods out by Interlink courier or Royal Mail. The delivery services we use, mean delivery of your parcel should be attempted within 2 working day.

Would you like to be updated on your order after dispatch?

If you provide us with a mobile number and email address at the point of placing your order, we can pass this onto the delivery company, so that they can notify you about your delivery.

Postage & packaging costs for standard deliveries within the U.K. are free of charge for all orders.


Express UK Delivery

With express delivery we can guarantee a dispatch window of 2-3 working days. Once dispatched, your order will arrive the following working day with our courier, meaning at the very latest you can be guaranteed your order within 4 working days from placing it. 'Working day' means Monday - Friday, and as such we do not dispatch on weekends or Bank Holidays. We will notify you of a 1 hour delivery slot once dispatched, so remember to provide your email address and mobile number at the point of placing your order.


Next Day UK Delivery

Next day delivery is a guaranteed next working day service for orders placed before 3pm.

Any orders placed after that time will be processed as soon as possible, but may be dispatched the next working day. Unfortunately, any orders placed over the weekend will not be dispatched until Monday for Tuesday delivery.

Next Day delivery is only available on items that we have in our central warehouse. Items that are not in our main warehouse will have to be sourced from elsewhere and will take a little longer to process.

If next day delivery is available, you will be able to select the service at the checkout.

Next day delivery is charged at £5.99 per item and you will need to individually select each item you would like to send on this service at the checkout. If you do not select all items for next day delivery, the remaining products will be delivered via express delivery unless you choose otherwise and these will be delivered separately.

 

Collect in Store

You can choose to have your order delivered to your local Charles Clinkard store free of charge – this is called ‘Click and Collect’. You can see an outline of the process on our Click and Collect page.

If you select ‘Click and Collect’ the goods will be despatched within 2-5 working days. This is the same as a standard delivery order.

Please be aware that ‘Click and Collect’ orders will not be available to collect straight away. The product will generally need to be sourced and dispatched to the store ready for collection.

You will be contacted by the store when the order is ready to pick up.

Click & Collect is not available when paying by Amazon Checkout.

 

Delivery via CollectPlus

You can now choose to have your order delivered to one of over 5,500 locations available via CollectPlus free of charge.

All products on our website are available for the CollectPlus service.

Once your product(s) have been added to your basket, simply choose the CollectPlus option from Shipping Method box and follow the on screen instructions to locate your local CollectPlus location.

For full instructions on how to use CollectPlus click here.

 

Overseas Delivery

We do deliver overseas and the postage we charge can be found here.

We do deliver to a large list of countries but unfortunately if your country is not listed then we do not currently dispatch there. If you would like more information about why your country does not appear on our list, please email us.

Please note that at the moment we are unable to deliver to Russia.

Orders placed outside of the EU will have any VAT removed at the point of checkout.

 

Lost Parcels

It is very rare for parcels to go missing, but please take note of the following terms:

We will not be able to enter a claim for lost goods with Royal Mail until:

1. 15 working days has passed (for UK orders)

2. 20 working days has passed (for EU orders, excluding UK)

3. 25 working days has passed (for orders outside the EU)

 

Quality Checks on Orders Pre-Dispatch

We endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However, we are unable to guarantee that shoes despatched will be 'box fresh' - i.e. they may have been tried on by a customer in one of our stores. Sale items may have been displayed on racks in our stores also. 

 

RETURNS

 

POLICY

If you are not completely satisfied with your purchase you are more than welcome to return it to us within 35 days of delivery. This is as long as the product has not been worn outside, and is still in the original condition. We do expect items to be returned with the original box and packaging.

We can offer refunds or exchanges on UK orders for products that are unsuitable and are within the 35 days.

We do not pay the postage costs of returns. 

The address to return to is:- Customer Services, Charles Clinkard, Eveline House, Preston Farm Business Park, Stockton-on-Tees, TS18 3TA

You may also return items (with a proof of purchase) to one of our stores. PLEASE NOTE our concessions store in Boundary Mills, Colne are unable to accept returns. This is again within 35 days of the order being delivered. You can see you closest store here.

 

CHRISTMAS RETURNS

We are extending our returns policy for Christmas gifts. If your order was a Christmas gift, you have until two weeks after Christmas, in which to return them to us for a full refund. If we receive your order after this date (and if you're outside of the 35 days), we will only be able to issue a credit note or exchange.

 

Returns via CollectPlus

If you are not completely satisfied with your purchase you are more than welcome to return it to us within 35 days of delivery. This is as long as the product has not been worn outside, and is still in the original condition. We do expect items to be returned with the original box and packaging.

We can offer exchanges on UK orders for products that are unsuitable.

We do not pay the postage costs of returns.

The address to return to is:- Customer Services, Charles Clinkard, Eveline House, Preston Farm, Business Park, Stockton-on-Tees, TS18 3TA

Simply click here to find your nearest CollectPlus drop off location and print off your returns label online. Please be aware that we do not cover the cost of returning items to Charles Clinkard.

You may also return items (with a proof of purchase) to any of our stores. This is again within 35 days of the order being delivered. You can see you closest store here.

 

Returns Conditions

Please note the following when returning a product:

The Distance Selling Regulations apply so that you may cancel your order within 7 days of placing it. Please note however that any Express or International postage charges incurred when the order was originally despatched will not be refunded.

Please ensure your name and address details are clearly visible on the return so that we know who has returned the order.

If you require an exchange please give us full details of your requirements including the product name, size, colour and barcode if possible.

We recommend that you obtain proof of delivery for your return as we cannot take responsibility for a parcel until we have received it.

All shoe care products are non-returnable.

Should you have any comments please do not hesitate to contact us.