We’re delighted to announce that we have won a prestigious award at the Independent Footwear Industry Awards.
Back in February the great and the good of the footwear world got together at the Arden Hotel in Birmingham and decided that Charles Clinkard was the best Multiple Retailer, beating the likes of John Lewis and Russell Bromley.
The event saw all the trade associations, including the British Footwear Association, the Independent Footwear Retailers Association and the Society of Shoe Fitters, working together as one to reward their peers and we’re humbled that they chose to recognise our efforts.
Our managing director, Charles Clinkard, puts the success of the company down to customer service. “Underpinning everything we do is customer service. We have an extensive training program that everyone must go through before starting on the shop floor, which amongst shoe fitting and product knowledge, prioritises customer service. In addition I believe we have more staff than most companies of our size dedicated to telephone customer service, for our online shoe shoppers. I’m delighted that the hard work of our staff has been borne out in this award and I want to thank every one of them for their efforts.”
Charles himself was nominated for Personality of the Year and was Highly Commended.
All in all, we’re rather happy about it!
Back in February the great and the good of the footwear world got together at the Arden Hotel in Birmingham and decided that Charles Clinkard was the best Multiple Retailer, beating the likes of John Lewis and Russell Bromley.
The event saw all the trade associations, including the British Footwear Association, the Independent Footwear Retailers Association and the Society of Shoe Fitters, working together as one to reward their peers and we’re humbled that they chose to recognise our efforts.
Our managing director, Charles Clinkard, puts the success of the company down to customer service.
“Underpinning everything we do is customer service. We have an extensive training program that everyone must go through before starting on the shop floor, which amongst shoe fitting and product knowledge, prioritises customer service. In addition I believe we have more staff than most companies of our size dedicated to telephone customer service, for our online shoe shoppers. I’m delighted that the hard work of our staff has been borne out in this award and I want to thank every one of them for their efforts.”
Charles himself was nominated for Personality of the Year and was Highly Commended.
All in all, we’re rather happy bunnies at the moment!
