We hope you love your new Charles Clinkard purchase.
However, if you’re unhappy for any reason, here’s what to do.
If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 365 days to return them to us.
Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.
All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging.
There are 3 ways for you to return your shoes to us:
Pack up the shoes carefully in their original box and a secure outer wrapper where possible.
Please send them back clearly addressed to:
Cannon Park Way
We strongly recommend using a tracked service to return items to us if you are in the U.K. If the products are being returned from outside of the U.K. we suggest a courier service such as FedEx.
We ask that our customers cover the cost of returning any unwanted products to us.
Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.
Simply click here to find your nearest CollectPlus drop off location and also to purchase and print off your returns label online.
Please be aware that we do not cover the cost of returning items to Charles Clinkard. Returning your order to Charles Clinkard via Collect+ delivered by Yodel will cost £4.49, which includes online tracking and up to £50 compensation cover. If you would like additional cover, we would recommend purchasing additional insurance, or using an alternative returns method, such as Royal Mail tracked.
If you have any queries regarding something returned via CollectPlus, contact them directly on 01923 601616.
Please note CollectPlus and Charles Clinkard cannot take responsibility for something improperly packaged that gets lost or damaged in transit, so please take care when choosing how to send your item.
Return to store
Call in to your nearest Charles Clinkard store with your items and proof of purchase.
Please kindly note that items purchased from our Concessions and Boundary Mills stores can only be returned to their original store of purchase. Our Concessions are also unable to process returns for online purchases.
It is important when returning your item(s) to us that customs information is displayed on the front of your parcel. Failure to do this may result in your parcel being returned to you, or additional customs duty/tax being requested of you. If you display the correct information on your parcel, your parcel should pass through customs without charge and delivered to us successfully.
1. On the front of your parcel please include a CN22 form. This should have been included within your parcel but please get in touch if you would like another copy. This needs to be filled in, in full, including the value of the parcel inside.
2. It is important that you write clearly on the front of your parcel ‘RETURNED GOODS/ RETURNED MERCHANDISE – NO COMMERCIAL VALUE’ to avoid duty tax being charged on them and display this alongside the CN22 form.
We cannot be responsible for a return that does not follow the above instructions and any item that is unable to pass through customs will not be received by us and may be returned to you at an additional cost.
Unfortunately we are unable to exchange an international return. If an exchange is required, please return to us for a refund, and place a new order for your desired exchange.
If you need more information, or have any queries or comments, please don’t hesitate to contact us.
We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.
You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.
International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.
Where multiple products have been purchased as part of an offer (for example, 3 for the price of 2) all products within that offer will need to be returned to us.
Any products that have been returned to us but are received outside of the 365 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.
We will not accept the return of the following products which are excluded from this returns policy:
· shoe care products;
· products that, for reasons of hygiene, we are unable to accept the return of (which shall be determined in our absolute and sole discretion);
· products that have been worn or damaged; or
· products that are made to your specification/order, personalised, a special commission and/or altered in any way.
If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.
If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour and barcode (if possible).
If you believe your purchased item is faulty, please contact us on 0345 241 7742 before returning your order to us.
Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.