Browse our Customer Testimonials

Service

Thank you so much for your help today - it was a wonderful surprise get your call and then to find you had some 'Misty' in pewter.  I posted the original pair back today and then spoke to Rosie, who tells me that I should have the new ones very soon. It was so nice to talk with you and Rosie; you obviously take a very personal interest in your customers, and take a lot of trouble to make sure that you give a very high degree of customer satisfaction. I was very impressed indeed with the level of service, which is so rare these days (just watch Mary Portas!), and although I had never heard of Charles Clinkard before, I will just have to tell my friends. It would be great if you could pass this mail on to your manager, to let him/her know what a great team you are. Congratulations from a very satisfied customer in Northern Ireland.  Many thanks indeed.

Service

One of the items delivered sadly had to be returned because of a fault.  I posted it back, first class, at lunchtime on Thursday 17th and received the repalcement this morning (19th) at 9am.   A better service would have been impossible.

Service

Just to say thanks for all your help – I’ve received my replacement shoes and have been delighted with the customer service of your company.