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Helen

Feedback on nottingham store

I would like to feedback on my experience in your nottingham store today.I came in with my 3 year old daughter to buy sandals today and we had a really long wait to be served. By the time it came to us and the lady had gone to find stock in the right size, my daughter needed the toilet and couldn’t wait to go. As the girl came out with stock I asked if my daughter could use the toilet. She asked her manager and I was told that no she couldn’t but there was one next door at John Lewis instead. I was shocked by this and after we had waited so long I thought it was appalling customer service. I took my daughter to John Lewis to use the toilet and gladly took my custom to John Lewis instead. After 45 minutes in the shop I wasnt at all impressed!
Nina and Robert Law

A huge thank you to your warehouse team

I just wanted to say a huge thank you to your warehouse team.  On Sunday we visited your Stratford upon Avon store and my partner selected a pair of shoes tan shoes for our wedding. When the lady brought the correct size these were a totally different shade; more chestnut than tan. The lady phoned the warehouse as we had asked if they would be able to check the boxes in the warehouse to see if there was a tan shoe. We really wanted this pair as they fitted so nicely.   I received the shoes to my home yesterday and they are perfect! Just the right shade of tan! Thank you so much to your warehouse team for dealing with such a specific request. Its another thing ticked off the wedding list. The groom will look very smart indeed! We really appreciate you going the extra mile for us. Most wouldn’t have.
Sheila Pope

A big thank you to staff at your Meadowhall store

I want to say a big thank you to staff at your Meadowhall store. I was trying to find the impossible in a pair of shoes for a winter wedding but my requirements were really impossible. However several members of staff became involved and they were so friendly, helpful and good humoured AND found me a pair of shoes in another branch which arrived at my house the next day! They went beyond service with a smile.
Diane Cox

Good service should be recognised!

I would just like to recognise the excellent service I received in the Teesside park store when I visited this evening with my two daughters. They can be tricky to get boots and shoes to fit due to having very narrow feet but the sales staff were excellent in measuring and getting different styles for us to try on. When the First Lady serving us wasn’t quite happy with the fit she asked for support from a more experienced staff member and nothing seemed too much trouble even though we tried on many pairs of boots!! Brilliant customer service, we shall return. Again. Thank you!!!
Arthur

service

  Thank you for such good delivery information.Have agreed with DPD where to leave parcel if out. Your care on delivery is 1st class. Thank you
Laura

service

Hi we have been to our local shop today in buckingham and we were served by Chris s. Every year we struggle for shoes for my son as he is hearing impaired and has medical issues. I took both my children to get there school shoes and had the most amazing experience. Chris was so wonderful chatting away to my children he made them feel happy and at ease. It made such a difference to us to go shoe shopping and have a lovely happy experience. We left with 2 pairs of shoes that fitted perfectly and the children were given balloons. Well done Charles clinkard. And especially chris s who served us we are so grateful and will be returning. It's lovely to have someone who is so enthusiastic and welcoming. Many thanks laura matthias
Lorraine

Great Service!

Thank you so much, great service :)
Anjella - Australia

Fabulous service

As usual, your service is fabulous ..... thanks for the information ..I have the shoes today .. amazing ..  
Allison Hodgson

Brilliant service!

Thank you for the clutch bag, absolutely brilliant service. I would definitely recommend, will be using again.  
S. Rodgers

Excellent service!

Website easy to use, great choice of things. I received emails to update progress on my item and it's delivery. Item delivered very quickly and you didn't charge any postage. I will be recommending to others and using you again! Very happy, so again, thank you!
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